Shipping policy
SHIPPING & LOCAL PICKUP POLICY
Narolisa Beauty Supplies Inc. offers shipping within Canada and local pickup in Barrie, Ontario. Please review the information below before placing your order.
ORDER PROCESSING
Orders are processed after payment has been successfully received.
Processing time is separate from shipping/transit time. During holidays, promotional events, severe weather, or periods of high order volume, additional processing time may be required.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when tracking is available.
SHIPPING WITHIN CANADA
We currently ship to eligible addresses within Canada.
Available shipping methods, rates, and estimated delivery times will be displayed at checkout based on your order and delivery address.
Delivery estimates provided at checkout are estimates and are not guaranteed unless specifically stated otherwise.
Please ensure that your shipping address, including apartment or unit number where applicable, is complete and accurate before submitting your order.
SHIPPING DELAYS
Once an order has been transferred to the shipping carrier, circumstances outside our control—including weather, carrier disruptions, high-volume periods, or other transportation delays—may affect delivery.
If you experience an issue with your shipment, please contact us and we will assist where reasonably possible.
Nothing in this policy limits any rights you may have under applicable Ontario consumer-protection law. Ontario provides consumers with certain remedies concerning late delivery in qualifying circumstances.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to Narolisa Beauty Supplies Inc. because of an incorrect or incomplete address, refusal of delivery, or failure to receive or collect the shipment, additional shipping charges may apply before the order can be resent.
Where a refund is otherwise applicable, shipping costs incurred as a result of an incorrect or incomplete address may be deducted from the refund where permitted by law.
LOST OR MISSING PACKAGES
If tracking information indicates that your package has been delivered but you cannot locate it, please check your property, household members, and any secure delivery locations and contact the shipping carrier.
You may also contact Narolisa Beauty Supplies Inc. so we can assist with reviewing the shipment information.
Claims involving lost packages may be subject to the shipping carrier's investigation and claims procedures.
DAMAGED PACKAGES OR PRODUCTS
Please inspect your order promptly after delivery.
If your order arrives damaged or you receive an incorrect product, contact us with your order number and clear photographs of the product and packaging.
Please do not use, wear, install, alter, or discard the affected product or packaging before contacting us.
LOCAL PICKUP — BARRIE, ONTARIO
Local pickup is available in Barrie, Ontario for eligible orders.
Please wait until you receive confirmation that your order is ready for pickup before coming to collect it.
Pickup instructions, including the pickup location and any applicable information, will be provided with your order confirmation or ready-for-pickup notification.
Customers may be asked to provide their order confirmation and identification when collecting an order.
Please do not arrive for pickup before receiving your ready-for-pickup notification.
RETURNS
Shipping and pickup orders are subject to our Return & Refund Policy.
All wigs are FINAL SALE, subject to applicable consumer-protection rights and the provisions of our Return & Refund Policy concerning damaged, defective, or incorrect merchandise.
CONTACT US
If you have questions about shipping, delivery, or local pickup, please contact Narolisa Beauty Supplies Inc. through the Contact Us page on our website.